Amazon Connect Customer automatically saves in-progress agent emails as drafts, AWS announced on October 30, 2026. According to the announcement, agents can resume composing after a connectivity interruption or an accidental browser close or refresh.
Recovery covers more than message text
AWS says restored drafts retain the message body, recipients, subject line and attachment references. The recovery scope therefore includes both the unfinished message and the fields needed to continue preparing it for delivery.
For engineering teams, a useful recovery test is to interrupt composition, then check each preserved field—not just whether the draft reappears. Attachment references deserve a separate check: preserving a reference should not be treated as a specification of how attachment contents are stored.
Saved drafts offer an integration path
Customers can also access saved draft data in their Amazon S3 buckets to build integrations with other applications, AWS says.
The announcement does not specify the draft schema, update cadence or retention period. Teams planning downstream processing should confirm those details before designing an integration. Access controls also merit review because the saved fields include recipient information and message text.
Available in nine AWS Regions
The announcement lists availability in nine AWS Regions:
- US East (N. Virginia)
- US West (Oregon)
- Asia Pacific (Seoul)
- Asia Pacific (Singapore)
- Asia Pacific (Sydney)
- Asia Pacific (Tokyo)
- Canada (Central)
- Europe (Frankfurt)
- Europe (London)
For deployments spanning multiple Regions, use this list as the announcement’s confirmed scope; verify availability separately before planning rollout elsewhere.
- Amazon Connect Customer automatically saves in-progress emails as drafts
AWS · Oct 30, 2026
See the original announcement for availability and release details.